Effective Communication and Active Listening

This course is designed to help learners enhance their ability to communicate clearly, confidently, and effectively in a professional environment. It focuses on developing both verbal and non-verbal communication, mastering active listening techniques, and improving written communication such as email and report writing. Learners will gain practical skills to foster collaboration, build stronger workplace relationships, and handle communication challenges with confidence and empathy.

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About the course

This course is designed to help learners enhance their ability to communicate clearly, confidently, and effectively in a professional environment. It focuses on developing both verbal and non-verbal communication, mastering active listening techniques, and improving written communication such as email and report writing. Learners will gain practical skills to foster collaboration, build stronger workplace relationships, and handle communication challenges with confidence and empathy.

What will you learn

  • Understand the core principles of effective communication.

  • Develop strong verbal and non-verbal communication habits.

  • Apply active listening techniques to enhance understanding and teamwork.

  • Write professional, clear, and concise emails and reports.

  • Manage communication in diverse teams and cross-cultural contexts.

  • Handle feedback, conflict, and collaboration effectively through improved communication.

Who is this for

  • Students and fresh graduates entering professional environments.
  • Working professionals seeking to enhance workplace communication.
  • Team leaders and managers who wish to improve collaboration and feedback delivery.
  • Customer-facing roles such as sales, support, and HR professionals who interact regularly with clients and colleagues.
  • Anyone looking to improve their personal and professional communication skills.

Highlights

Interactive Learning: Role plays, case studies, and communication simulations.

Practical Writing Skills: Real-world exercises on email and report writing.

Listening Mastery: Learn to apply active listening for better comprehension and empathy.

Team Collaboration: Techniques for building rapport and resolving conflicts.

Cross-Cultural Communication: Understanding global workplace communication styles.

Feedback Practice: Giving and receiving constructive feedback with confidence.

Eligibility

  • No Eligibility

Pre-Requisites:

  • No prior experience required.

  • Basic proficiency in English communication.

  • Openness to participate in interactive discussions and activities.

Syllabus:

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About this course
Level

Beginner

Duration:

1 Year

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