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Emotional Intelligence and Empathy at Work

This course explores the essential role of emotional intelligence (EQ) in professional success and personal fulfillment. Participants will learn how to recognize, understand, and manage their own emotions while effectively responding to the emotions of others. Through practical exercises, reflective activities, and real-world case studies, the course empowers individuals to strengthen empathy, build trust, handle conflict gracefully, and lead with compassion.

By mastering EQ skills, learners will enhance collaboration, communication, and decision-making—fostering healthier, more productive workplaces.

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About the course

This course explores the essential role of emotional intelligence (EQ) in professional success and personal fulfillment. Participants will learn how to recognize, understand, and manage their own emotions while effectively responding to the emotions of others. Through practical exercises, reflective activities, and real-world case studies, the course empowers individuals to strengthen empathy, build trust, handle conflict gracefully, and lead with compassion. By mastering EQ skills, learners will enhance collaboration, communication, and decision-making—fostering healthier, more productive workplaces.

What will you learn

  • Define emotional intelligence and understand its components and workplace relevance.

  • Recognize emotional triggers and apply techniques for emotional regulation.

  • Cultivate self-awareness and resilience through mindfulness and reflection.

  • Differentiate between intrinsic and extrinsic motivation and maintain a positive mindset.

  • Apply empathy and active listening to build trust and rapport with others.

  • Use emotional intelligence to manage relationships and resolve conflicts constructively.

  • Demonstrate emotionally intelligent leadership through influence, inclusivity, and compassion.

  • Develop a personalized plan to sustain and grow emotional intelligence over time.

Who is this for

  • Professionals seeking to improve workplace communication and collaboration.
  • Team leaders and managers aiming to enhance team dynamics and morale.
  • HR and training professionals focusing on employee engagement and well-being.
  • Individuals aspiring to develop leadership and interpersonal effectiveness.
  • Anyone interested in personal development and emotional growth.

Highlights

Comprehensive EQ Framework: Covers all five core components—self-awareness, self-regulation, motivation, empathy, and social skills.

Science-Backed Insights: Understand the neuroscience behind emotions and behavior.

Practical Application: Role plays, self-assessments, and workplace simulations.

Empathy in Action: Learn how to strengthen relationships and handle conflicts effectively.

Mindfulness and Reflection: Tools for emotional balance and resilience.

Leadership Integration: Apply EQ principles to inspire, motivate, and lead teams.

Personal Growth Plan: Build habits for continuous emotional and professional development.

Eligibility

  • No Eligibility

Pre-Requisites:

  • No prior experience required.

  • Open to all professionals seeking personal and interpersonal growth.

  • A willingness to engage in self-reflection and open communication.

Syllabus:

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About this course
Level

Beginner

Duration:

1 Year

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